Greenspacehi Return Policy
We understand that sometimes returns are necessary. Our return policy is designed to be transparent and hassle-free, ensuring a smooth process for our valued customers. Please review the details below for a comprehensive overview of our return policy.
1. Return Eligibility
1.1 Timeline
Returns are accepted within 7 days from the date of purchase. Ensure that your return request falls within this specified timeframe.
1.2 Condition of Items
Returned items must be in their original condition, unworn, unwashed, and with all original tags attached. We reserve the right to refuse returns that do not meet these criteria.
2. Initiating a Return
2.1 Online Returns
To initiate a return, log in to your Greenspacehi account, go to the “Order History” section, and follow the prompts to submit a return request.
2.2 Guest Returns
If you made a purchase as a guest, please contact our customer support team at [email protected] to initiate the return process.
3. Return Process
3.1 Authorization
Once your return request is submitted, our team will review it for approval. You will receive an authorization email with detailed instructions on how to proceed.
3.2 Packaging
Please securely package the items for return, ensuring they are protected during transit. Include a copy of the authorization email inside the package.
3.3 Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your items.
4. Refunds
4.1 Processing Time
Once we receive your return and verify its condition, we will process the refund. Please allow 7 days for the refund to be reflected in your original payment method.
4.2 Original Payment Method
Refunds will be issued to the original payment method used for the purchase.
5. Return Address
Ship your return to the following address:
Greenspacehi Returns CHAPTER KINGS CROSS 200 PENTONVILLE ROAD
LONDON
UNITED KINGDOM N1 9JP
6. Contact Information
For any questions or assistance regarding the return process, contact our customer support team at:
Phone:(+1) 760-986-4006
Email: [email protected]
Conclusion
Our return policy is crafted with your satisfaction in mind, and we appreciate your understanding and cooperation. Greenspacehi is dedicated to ensuring you have a positive shopping experience. If you have any further inquiries, feel free to reach out to our customer support team. Happy shopping!